Help Centre
Ask our AI assistant, or contact us at info@rentalplugin.com.
AI answers use these guides. Your booking terms and published policies take precedence.
Bookings, changes and cancellations
Choose your dates, then a rental. Select a duration, collection and return times within the business opening hours, and quantity. Check the final price and rental terms before paying. A booking is confirmed only after payment and stock confirmation. Use My bookings to manage eligible bookings and download receipts. Guest customers should use the private manage-booking link in their email and verify their email when claiming a booking. Free cancellation is available at least 48 hours before collection; within 48 hours cancellation is without a refund under the marketplace policy. Read the booking conditions for exceptions and contact support about statutory rights. Date changes depend on live availability and the options offered on the booking. The assistant cannot change, cancel or refund a booking.
Set up your rental business
Create a business account, verify your email and complete the guided setup. Review any information imported from your public website; missing details must be entered manually. Enter your correct legal details, address, EU VAT number, opening hours and private seller information. VAT registration is checked through VIES. Connect your rental manager or choose the Rentalee manager, add your rentals and connect Stripe. Continue setup resumes the remaining steps. Review status and payment readiness are shown in your workspace; account creation alone does not mean you can accept bookings.
Rentals, prices and shared stock
In Rental manager add photos, descriptions, stock and the durations you offer. The displayed starting price must be a genuinely bookable option, for example €16 for a minimum two-hour hire, not an unbookable €8 price. Confirm the meaning of daily rentals in your listing. Collection and return times follow shop hours, including split opening periods. Stock must have one authoritative source. RentalPlugin catalogue import brings selected products and public details into draft listings; catalogue import alone does not enable live marketplace reservations. Other systems may support catalogue import only and require credentials and acceptance checks. Do not assume live synchronisation until the connection explicitly confirms booking readiness.
Stripe, commission and receipts
Sellers authorise their own Stripe account through the Stripe setup page. Stripe verifies their payment account. Seller-direct charges send rental payments to the seller and the agreed application fee to Rentalee. Check the agreed seller terms for fees, VAT and refund treatment. Founding places are limited to the first 100 qualifying businesses and allocated when the first rental is uploaded. The current offer gives 25% off commission for three months from the first listing going live, with a lifetime 15% commission ceiling plus applicable VAT. At a standard 15% rate this is 11.25% for those three months. Earlier accepted offers are honoured. Hosted website bookings are charged 15% from the start, plus applicable VAT; Stripe fees are additional. A payment receipt is not automatically a tax invoice. Sellers can download statements for their accountant. Never give payment keys or bank details to this chat.
Use the manager on your own website
The hosted Rentalee manager can provide a website booking page or HTML embed for systems that allow embeds. A WordPress shortcode is not universal; use the supplied embed instructions for your website builder. Paid RentalPlugin BASE and GROW run on WordPress. PRO can include a hosted WordPress booking page linked from another website. Paid RentalPlugin direct website bookings do not incur Rentalee marketplace commission; subscription and payment-provider fees still apply. Marketplace-originated bookings keep the marketplace fee. GetYourGuide and other channel connections require their own approval and configuration; they are not guaranteed active merely because RentalPlugin is installed.
Reviews and support
Reviews are available for eligible completed paid bookings, one per booking within the review window. Invitations are scheduled a day after the rental ends. Honest positive and negative reviews follow the same moderation rules. Businesses can reply and report content; a low rating alone is not grounds for removal. Contact info@rentalplugin.com for human help, a disputed charge, a missing booking, an account problem or a question not covered here. Never send passwords, authenticator codes, API keys, card details or identity documents through the AI chat.
About the AI help chat
This is an AI assistant, not a member of staff. By pressing Send, you ask us to process your question for assistance. Your message is not subscribed to marketing. When you press Send, your question, the recent messages in this open chat, the selected language and a general page label are sent to OpenAI to prepare an answer using this Help Centre. Account records, booking records, page form fields and full page URLs are not attached. The chat does not perform actions. Do not include personal or payment information. Common secret and contact patterns are masked before sending, but masking cannot detect everything. Rentalee does not save chat text in its database; closing the panel keeps messages only in the current page memory and Clear chat removes them. OpenAI API processing is subject to the Privacy Notice and OpenAI retention arrangements; store:false does not mean zero retention. Usage counters, request security logs and API token totals may be recorded without chat text. Contact info@rentalplugin.com for private account help.